As we all know there isn't a shortage of bad companies, and thus there seem to be several customer stories which I have found. Coupled with my own personal experiences, I have more than 10 companies which have not treated their customers properly and should try harder to improve their service.
I will be posting all about these companies and what they have done wrong over a period of time.
Amongst the worst services I have ever encountered in my entire life has been with an airline called “Air India”. (Just to clarify- I have nothing against “India” nor do I have anything against “the Air”)
I will always remember the horrible way Air India treated and continues to treat all it’s passengers.
I was flying with Air India from Bombay (Mumbai) to Paris in 2005, the flight went on to Newark. The flight was delayed by more than 30 hours. (Yes, 30 hours)
Every half an hour we were told that the flight was delayed by an hour, we were told this a countless number of times. Air India, forget providing us with hotels immediately, they didn’t even have the courtesy to provide clean and eatable food. After the passengers protested, we were all provided with extremely sub-standard uneatable food. Most of us ended up exhausted on the airport floor. After 30 hours of waiting, most of us were feeling very sick. I think the problem with Air India, is that it is government owned, and the employees have a sense of immunity. They feel no matter what they do, they won’t lose their jobs. I feel it is high time, all of them learn that if they treat passengers like filth nobody will fly with them again. And that will make them eventually shut down and lose their jobs. Even their sister airline Indian Airlines is equally bad.
The difference between the government run airline and other private airlines in India is gigantic, Jet Airways for instance is several times better.
To make all our voices heard, e-mail this to all your friends. That way comapanies will eventually have to listen!http://customerjustice.blogspot.com/
1 comment:
I'm lucky!!! My flight from London to Mumbai was delayed bu just 2 hours on Air India.
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